Thank you for shopping at AsteroHype. Please read our shipping policy carefully before placing your order.
Where We Ship From
All orders are fulfilled and shipped internationally through our global logistics partners.
Order Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a tracking notification once your order has shipped.
Where We Ship To
We currently ship to:
- European Union (27 countries)
- United States
- Switzerland
- United Arab Emirates
If your country is not listed above, please contact us before placing an order.
Estimated Delivery Times
- European Union: 10–25 business days
- United States: 12–30 business days
- Switzerland: 10–20 business days
- United Arab Emirates: 12–25 business days
Estimated delivery times are calculated from the day the order is shipped. Delays may occur due to customs processing, high demand or international logistics.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on the destination, weight and shipping method selected.
Customs, Duties & Import Taxes
For orders to the European Union, the United States, Switzerland and the United Arab Emirates, we aim to ship under DDP terms (Delivered Duty Paid). This means:
- Applicable taxes and import duties are included in your purchase price and collected at checkout.
- For EU orders, applicable taxes are collected at checkout and remitted by us under our EU import tax registration. In normal circumstances, customers will not be charged additional taxes or customs fees on arrival for orders under €150.
- For US orders, applicable taxes are calculated at checkout based on your destination state.
- For Switzerland and UAE orders, applicable taxes and import duties are calculated at checkout and pre-paid via our DDP shipping channel.
In the rare event that a carrier requests an additional payment from you on delivery for a DDP order, please contact us with the receipt at asterohypecontact@gmail.com and we will refund the amount.
For destinations outside our supported markets, customs duties and import taxes may apply on arrival and are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Tracking information may take 1–5 days to update depending on the shipping carrier and customs processing.
Delays
Delivery times may occasionally be longer than estimated due to:
- Customs inspections
- International shipping delays
- High seasonal demand
- Carrier delays or local strikes
If your order has not arrived within the estimated delivery window, please contact us so we can investigate with the carrier.
Incorrect Address
Please make sure your shipping address is complete and correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses. If a package is returned to sender due to an incorrect address, the customer is responsible for the cost of reshipment.
Lost or Damaged Packages
If your order arrives damaged, defective, or does not arrive within the estimated timeframe, please contact us within 14 days of expected delivery. Please refer to our Refund & Returns Policy for the full claim process.
Contact
If you have any questions regarding shipping, please contact us:
Email: asterohypecontact@gmail.com
ASIOS MB, Kalvarijų g. 125, LT-08221 Vilnius, Lithuania
Company code: 307543749